Privacy Policy for this website

The operator of this website is Webasto Battery Technologies Holding GmbH, Kraillinger Str. 5, 82131 Stockdorf, Germany. This policy applies to personal data provided through the contact routes on this site, such as email enquiries sent to [email protected].

It does not cover third-party websites that visitors may reach through external links, because those sites are responsible for their own privacy practices. If an external site asks for personal data, its own policy — not this one — governs what happens to that data.

When a visitor sends an enquiry, the data provided in that enquiry is collected. This typically includes the visitor's name, email address and any vehicle or product details the visitor chooses to include, such as a part number or a photo.

Data is collected only for the purpose of answering the enquiry and providing the requested information. Visitors should not include sensitive data that is not needed for the enquiry. If you are writing about a battery system, a part number, a vehicle model or a photograph of the installation is usually enough — there is no need to send documents or details unrelated to the question.

Personal data from enquiries is processed to respond to the enquiry and to manage the resulting correspondence. The legal basis for this processing is the steps needed to handle the visitor's request.

Data is not sold, rented or shared for unrelated marketing purposes. If data needs to be shared with a service provider to deliver a response, only the data required for that task is shared. That limit matters: a provider who helps route or store a reply receives only what is needed to carry out that specific task, not the full enquiry history.

When a website is accessed, technical data such as the browser type, the date and time of access and the pages visited may be recorded by the hosting provider in server logs. This data is used to operate and secure the website.

It is not combined with enquiry data for marketing purposes. Server logs exist so the site can be delivered safely and faults can be traced — they are not used to build a profile of a visitor across the site. Visitors who want details about technical data handling can contact the company at the email address published on this site.

Enquiry data is kept for as long as needed to answer the enquiry and to manage any follow-up correspondence. After that period, data is deleted or anonymised, unless a legal obligation requires longer retention.

Technical log data is retained according to the hosting provider's standard retention periods. Visitors may ask the company how long specific data relating to their enquiry is kept — for example, if a question about a component is still open, or if a follow-up exchange is expected. A short enquiry that has been answered is not kept indefinitely.