Battery systems
Complete systems for professional and private vehicle applications, matched to the vehicle and its loads.
Systems — enquiry route
Battery Systems
Stockdorf service bay — contact
Contact Stockdorf first
Contact Webasto Battery Technologies in Stockdorf. Send a product or support enquiry with vehicle details and a part number or photo — a clear first message usually gets a useful reply without extra rounds of questions.
Read the charge first, then find the part. That is how the bench works, and it is how a good enquiry works too.
By email: [email protected] · By phone: +49 89 85455 694
Writing it well
Open a bay, skip the guesswork
Each part below is a drawer under the bench. Open the one that matches your situation and copy its checklist into your email.
Writing a product enquiry Open
For a question about a battery system or a component, include the vehicle type and year if you have them, a short description of what you need and any part number you can read. A photo of the battery compartment or of the part in question often helps more than a long description.
Say how the vehicle is used, because a commercial vehicle with auxiliary loads and a private vehicle used for short trips lead to different suggestions.
Writing a support enquiry Open
Describe the symptoms in order: when the problem started, what you checked and what you found. Include the charge reading if you took one, and note whether the terminals were clean and tight.
A short timeline is more useful than a guess at the cause. If the battery or a component has already been replaced, say so, because that changes what the next step should be.
What to include about part numbers Open
Part numbers are the fastest route to a correct answer. Copy the number exactly as it appears, including letters and hyphens, and say where on the part you found it.
If the number is worn or missing, say that plainly and describe the part size, shape and connections instead. Enquiries that hide missing information take longer, because the team has to ask for the detail that was left out.
Response and next steps Open
After you send an enquiry, the team will respond using the information you provided. If more detail is needed, the reply will ask for the specific item, such as a photo or a part number, rather than a general clarification.
Keep the vehicle and part details in your reply so the thread stays clear. If your enquiry is about a complete system, the reply may point you to the Battery Systems pages for options that match your vehicle.
What the bench can answer
Three routes, one address
Use this page to send a product or support enquiry to Webasto Battery Technologies Holding GmbH. The published routes are email and phone, at the Stockdorf address below.
Components & parts
Individual components and parts, identified fastest by an exact part number or a clear photo.
Parts — number first
Components & PartsSupport
Symptoms in order, what you checked, the charge reading if you took one, and whether terminals were clean and tight.
Support — timeline first
FAQ & Support
The Stockdorf address
Kraillinger Str. 5, 82131 Stockdorf
That is the location to use when you need to identify the company behind this site or send written enquiries. If you are sending a document or a part by post, include the company name and the full address on the package.
Phone
+49 89 85455 694Send an enquiry
Write to the bench
Fill in the form with your vehicle and part details. Enquiries sent by email include the personal details you choose to share, such as your name, your email address and details about your vehicle. Those details are used to answer your enquiry.
The Privacy Policy page explains how personal data is handled on this site, including the contact route for data requests. Review the Privacy Policy.
Kraillinger Str. 5, 82131 Stockdorf, Germany — Monday to Friday, 9:00 AM – 6:00 PM.
Before writing
Quick answers
The three questions that come up most often. For anything else, use the form above or the pages linked in the proof matrix.
Review the Privacy PolicyWhere is Webasto Battery Technologies Holding GmbH located?
At Kraillinger Str. 5, 82131 Stockdorf, Germany. That address is the published location on this site.
How do I contact the company?
By email at [email protected], or by phone at +49 89 85455 694. Email is the route shown for written enquiries, because a written thread keeps vehicle and part details in one place.
What should my first enquiry include?
The vehicle type, a description of the system or part, any part number you can read and a photo if you have one. Those details usually allow a direct answer.